Gateway Complaint - Gateway & Acer Products Are Junk And They Do Not Care About You
Just to add to this site is my tale of purchasing not One but TWO, Gateway MX8711 laptops just last year, Feb of 2007 for one of my clients. This was right when Vista (gulp) was launched. Bought from Office Depot because really seemed to be a great deal features vs. price thing. Boy, was I wrong. Now BOTH systems, immediately after the 1 Year Warranty has expired OF COURSE, are doing strange things. Most notably, one of them does not run at all for any length of time. I'm a PC Tech and Consultant and have done everything I can. I have also taken to a laptop "Specialist" who doesn't know what it can be.
So, I sent an email yesterday (Monday, July 28, 2008) to all the powers that be at ACER (owners of Gateway now) thinking they might actually Care and DO something. NO. What I did receive, this morning, was a call from some underling giving me the runaround. She tried everything she could to put the blame on the client, tried to say that repairs were done before Warranty was expired, etc. That was not at all the case. First of all, she did not READ the email I sent and she DID NOT listen to me when SHE called me. Her name is Monica and stated that she was not in the position to do anything EXCEPT offer a $100 discount towards the Universal staring price of $225 for Out-Of-Warranty repair charges. She refused to send that in email to me for confirmation and also stated that the offer was ONLY good for right then and there. I stated that I would have to check with my client and get back to her.
Before I could do that, she called back and stated that she could not get approval for the $100 and that it would have to be only $50!! They didn't even respect their customer enough (who bought TWO, TWO, TWO OF THEIR LAPTOPS!!!!!) to have someone call back that even had some kind of authority to do something about the situation. Do you believe it? Well, I know you do. It's laughable and so insulting.
They put out inferior products, play shell games with corporations and expect us all to just sit here and take it. I think NOT.