Lexmark Printer Informative - Will Never Purchase Another Lexmark Printer Again
I purchased this Lexmark Printer from HSN. It came with a one year Limited Warranty and I bought a 2nd year warranty on my own.
I couldn't get the printer to work at all with my Vista OS. I tried to download the print driver from their website but that didn't work. After many many phone calls and emails they finally agreed with me that the printer needed to be replaced. So I packed it up and put it by my front door (3 months ago) where it is still there today.
They did replace my printer but I can't get any help online from anyone to send me an airbill so I can get it out of my foyer! I have gotten the same response twice from the same person telling me that the airbill would be sent. At the bottom of his email he also writes "if you don’t get the airbill call our 800 #". What is this all about? ….why even say this if you don't plan on sending it? It just makes you sound ridiculous!
The bottom line is this new printer works ok (not great but just ok). I have new issues with this new printer but I am not even going to call Lexmark about it.
I will just not use this feature that I want to use so I don’t have to put up with Lexmark's annoying technical support or should I say non-technical support?
It takes forever to get any help at all from Lexmark. Unless your hobby is making phone calls and holding on the phone forever and sending email after email I wouldn't recommend this company at all!
Machines break down all the time, we know this but if the company doesn't provide the support needed to fix the problem that IS another problem! They don't even attempt to provide a solution!
All I get from their alleged customer support emails is something like this "we apologize for the problem and we know how important it is to find a solution"
so go online to our website and click on these links. Or you can always call our 800 # etc, etc. What kind of help is this? By the time I have emailed them I already went online for help which was fruitless and that is why I am emailing them now.
The problem is they make it too hard to find an easy solution for you. I don't always have the time or want to hold on the phone for a simple question.
Why even bother having email support if no one can provide any answers? Why do I need someone to tell me to call their 800 # and for that kind of answer I have to wait 24 or 48 hours?
I have called their 800 # and have not gotten courteous or helpful information at times. Why make it hard on the people who buy your products? So they can buy from another company?
Sorry Lexmark - next time I will buy again from Brothers or another brand but never again from Lexmark.
P.S. Lexmark …in case you are reading this….. please stop sending me those annoying online surveys asking me about your service which I do answer but you apparently don’t even look at them since I keep getting the same ones over and over again.
Oh - here's a tip for you Lexmark - why don’t you save your money by getting rid of these people that answer our emails and the people who are supposed to be reading your surveys and actually use it for job training….wouldn't this be an light bulb moment?