Wal-Mart Informative - Oil Change Nightmare!
ROANOKE, TEXAS -- My daughter had her oil changed last night on the way home from work. She got home and the car was leaking oil. Walmart was closed by that time. This morning first thing, she called them and told them. They said bring it back and she said I can’t come all that way in a car that’s leaking oil (the place where she had it done was 30 miles from home, but close to work), so they said take it to the closest store. She started out and it started sputtering, so she went back home and called them. They sent a tow truck to get it and take it to the Walmart and said they would fix it for her and if they couldn’t fix it, they’d take it somewhere and have it fixed.
Problem solved, right? Oh no, now they said it wasn’t anything they did. They say that gas is getting into her oil somehow and it’s not their fault. Now the dealership is sending a tow truck to Walmart to pick it up and take it to their shop. She’s beside herself with fear that it’s going to cost money she doesn’t have. I told her if the dealership finds out it really was something that Walmart did, they can hopefully talk to them and get something worked out. If not, and it really is something that COINCIDENTALLY went wrong at the very same time the oil was changed, her warranty will cover it.
I don't believe for one minute that it is a coincidence. She said they looked under the car and saw where, instead of using a filter gasket, they had used silicone. The area has to be bone dry and completely free of oil in order for that to work, plus it doesn't set up immediately. If one drop of oil gets between the silicone and the car, there's no seal. Why wouldn't they use a gasket? It's cheap enough. I think either doing that caused a leak, or they stripped the threads or crossthreaded the plug. Either way, oil was pouring out of it within 30 minutes of them changing the oil, and it certainly wasn't leaking when she took it in there. The car is only 10 months old.