Toshiba America Consumer Products Inc. Complaint - Toshiba Has Crappy Service When It Comes To Lemons They Sale
I purchased this 46 inch HD DLP TV a little over 2 years ago. Within the first 7 months the bulb blew out and needed replaced. Toshiba did send me free of charge a replacement to install. Two months later the TV would run for 30 min and then shut off. Toshiba did send a repairman to troubleshoot. This repair man ended up taking the unit back to his shop. Three months later I called to find out the status and I received it back. Another 7 months go by and the TV starts loosing color until it got so bad you couldn't watch it.
I called and was told they thought it would be fixed with a little software update. We installed the update and it did not fix the problem. After continue calls to get Toshiba to stand behind this "Lemon" of which they refused, saying it was out of warranty (even though it has been a problem from the beginning). I took the TV to the recommended repair shop (2 hr drive)where it has been for over 3 months. I have been without the TV for 7 months from the time it quit working. I don't know why I said to fix it but in hopes there would become some law suit against Toshiba. The repair shop says the part is on back order from Toshiba. The cost of the repair will be $780. Wow, Toshiba should be so proud of their disposable products they sell.
I would recommend not purchasing a Toshiba brand item. I use to work for Sears (they stand behind their products) This is where I will go...and it won't ever be a Toshiba. My friends have all heard of this lemon purchase and lack there of on Toshiba standing behind their product.