Comcast Corporation Complaint - Comcast Withholds $1341.84 Payment Made In Error
WALLINGFORD, PENNSYLVANIA -- On July 22 my regular electronic payment of 131.84 to Comcast was posted as $1341.84. Thank goodness I was on my banking site live when it came through that day. I spent the rest of the day on numerous calls with both my Bank and mostly Comcast. The $$ was gone from my bank account and Comcast claimed they didn't have it. After a Comcast supervisor sent me on a trek to the bank to provide paper proof that the funds were truly sent to Comcast(which I did) I faxed all requested info to Comcast. A supervisor promised to call me that day to update me on the progress of getting my money back (as I had other bills to pay, imagine that)I never received a call and grudgingly waited what she said was 2 days for a refund.
It is now 7 days later and my anxious calls today revealed yet another supervisor promising it would be handled in 3 to 5 more days.... We are now looking at 12 days that they have kept my $$ against my will. That is IF they ever decide to send it back. I've kept track of my correspondence and am at my wits end.