[X]
Write ReviewJump to 
Ironwood Communications Complaint - Direct TV
Complaint
PUYALLUP WASHINGTON -- My wife and I live in an RV. I called Friday the 25th to order HD satellite service from DTV. Later that day I was told that I had to work in Portland for the next 2 weeks. I called to see if I could change to an earlier appt if one was available, and of course, was told no. I reminded them that I would need a tripod to set my dish on, due to the fact I don't want anybody drilling holes or attaching anything to our RV. They said not a problem and she would add it to the work order. Monday I was coming back into town so I figured I would call to see if there was a cancellation and they could do it earlier and yet again, no was the answer.
So here it is Tuesday the 29th, and I get a call at 11 saying that you are my last install for the day and was I home. MY appt time was between 4 and 8 pm. I told him I was not at home and would be there at 4. Now mind you I spent 75 in gas and took off work early and drove 2.5 hours to meet with the installer. I asked him if he had a tripod for the dish and he said that in fact he did not. I then called Ironwood and told the idiotic CSR that the tech is 4 hours early and didn't have the correct hardware. She spoke with dispatch, and then confirmed with me that they do not set up DTV for RV's. I then fought with them for hours trying to figure out what needed to be done. All in all, I won the argument after an email to them with a forward of automated email response from the AG's office.
Come to find out the HD dish will not fit on the tripod and a gentleman called me up and said they would be happy to set up regular non-HD equipment. Now this whole time I have been calling trying to get an earlier appointment and reminding them that I need a tripod for my dish BECAUSE I LIVE IN AN RV, and no one got the damn clue.
The service tech will be there at 3, I have spoke with him and confirmed with him that he has all the equipment.
I am typing this rant at 6:05, and guess what? No tech to be found!! I have filed complaints with all the appropriate offices. Now shouldn't the person that signs you up know what can and cannot be installed?
I hope he shows up, and after he does, no more IronHEAD Communications for me!!!!!!
So here it is Tuesday the 29th, and I get a call at 11 saying that you are my last install for the day and was I home. MY appt time was between 4 and 8 pm. I told him I was not at home and would be there at 4. Now mind you I spent 75 in gas and took off work early and drove 2.5 hours to meet with the installer. I asked him if he had a tripod for the dish and he said that in fact he did not. I then called Ironwood and told the idiotic CSR that the tech is 4 hours early and didn't have the correct hardware. She spoke with dispatch, and then confirmed with me that they do not set up DTV for RV's. I then fought with them for hours trying to figure out what needed to be done. All in all, I won the argument after an email to them with a forward of automated email response from the AG's office.
Come to find out the HD dish will not fit on the tripod and a gentleman called me up and said they would be happy to set up regular non-HD equipment. Now this whole time I have been calling trying to get an earlier appointment and reminding them that I need a tripod for my dish BECAUSE I LIVE IN AN RV, and no one got the damn clue.
The service tech will be there at 3, I have spoke with him and confirmed with him that he has all the equipment.
I am typing this rant at 6:05, and guess what? No tech to be found!! I have filed complaints with all the appropriate offices. Now shouldn't the person that signs you up know what can and cannot be installed?
I hope he shows up, and after he does, no more IronHEAD Communications for me!!!!!!
Comments:
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
