Time Warner Cable Complaint - Poor Business Practices
RAEFORD, NORTH CAROLINA -- I called TWC to see about switching from satellite to cable since every time it rains our satellite goes out. We were told were were eligible for a "Win Back" program so I proceeded to set up an appointment for service. At the end of the call (took over an hour to set up) the customer service rep told me I needed to make a payment for the installation, so I paid 214.86 by debit directly from my checking. I was given a number to call for my "win back" incentive and was told when I called we were not in the area that was currently having that offer, so I told them to cancel the appointment. I was told I would get my refund in 3 business days (bear in mind I made the payment only an hour earlier). They debited my account that day 18 July 2008 and as of today 29 July there has been no credit posted to my checking. The very worst part of all of this is that I have made over 7 phone calls and an email contact and NO ONE has had the courtesy of returning my call and no one that I have talked to seems to be able to tell me how or when I will get my $214.86 returned.
I was given the name of a supervisor and her number and have left 3 messages for her to return my call. I have now gone to my bank to dispute the charge and I am ready to file a complaint with the NC Attorney generals office. It is nearly impossible to get someone on the phone and I have wasted nearly 6 hours of my life trying to get information from this company regarding my complaint. We are a brand new sub-division and I will be sure to tell anyone moving in about my negative experience with this company. I did what they asked me to do, I made payment (even before I actually received any services from them) yet they will not and have not refunded my money in a timely manner nor have they had the decency to respond to the messages I left for the supervisor. If this is how they run their business then I want NOTHING to do with having any services they offer.
Just for the record, I had ordered a very expensive bundle that would have cost me $214.86, guess they don't care if they have my business or not. With rising costs of everything and people being more cautious on what little things they can cut out of their budget, they may want to work on their customer service and business practices. Count me as one very dissatisfied lost potential customer.