EBay Informative - Account Suspension
I was recently suspended from eBay for supposedly violating their spam policy. After several generally unhelpful email exchanges with eBay, in which I tried my best to be polite and tactful, I was told I would have to fax my personal information and signature (fax, not email, and since I'm living in Korea at the moment faxing is slightly expensive) to them in order to formally appeal.
Now, what did I do to deserve this? I found a beautiful bass which I intended to purchase via the "buy it now" option. I sent an eBay message to the seller asking if he shipped to Korea (the auction said it was USA-only), and said that if he did I would be happy to use the buy it now option. I mentioned he could message me through eBay or by email. I guess this was my mistake. Someone thought I wanted to go outside of eBay to buy the bass. So why did I say I would use the eBay "buy it now" option? And why doesn't mentioning my own email flag my message when eBay automatically includes the buyer's email unless the buyer opts out? Senseless! I'm not even sure who flagged my message. Was it an eBay QC staffer or was it the seller?
So now I have to apologize for their error. I won't do it. It's too much trouble, and it's simply not my fault, since I was actually encouraging eBay's 'buy it now' option, which is something I love about eBay that other online outlets don't offer!
So it goes. Special Thanks to eBay staffers Malcolm and Kendre.
Reference no: IN91400 Your recent email to eBay's Trust and Safety Department (KMM298012277V54462L0KM)