Champion Toyota Complaint - Champion Toyota Did Not Deliver To Me The Vehicle I Requested! Very Angry!

Review by clee on 2008-07-30
HOUSTON, WYOMING -- On July 20, 2008, I went into Champion Toyota looking to purchase a Sequoia. I live in Katy, Texas, so this was quite a drive for me as the dealership is on I-45 almost to Galveston, Texas.

The first car that was SUPPOSE to have been shown to me they stated they did not have it on the lot so they showed me a more pricy vehicle, which I test drove. They thought they might have it on a back lot but they SAY they did not have it after looking. My husband and I left and went to look at other vehicles such as the GMC Acadia. By the time we reach our home in Katy, Texas we had a voice-message on our phone stating that they had found the white vehicle that we wanted to look at and asked if we could come back out and test drive this vehicle. We reluctantly said okay. We drove, once again, all in the same day, back out to the dealership.

They asked me what could they do to get me into this vehicle. I told them that I would like to have this vehicle "with the features that are already on it" with the following changes:

1. A middle seat in the second row (no captin seats).
2. Keyless entry.
3. A different color because I did not want white.

They told me I would have to put up $500.00 for a location fee, which I did, and it would be refunded to me once the vehicle arrived.

I was called on Thursday, July 24, 2008 while I was at the doctor's office stating that the car was in and was ready. My husband and I went to the dealership on that same day and arrived at 7:00 p.m. However, the paper work for the vehicle had not been taken care of by the finance department. We told them several times on Saturday, July 19, that we were being financed by Chase Bank. This gave them plenty of time to send in the paperwork to Chase before we picked up the vehicle. Once we arrived we found out the paperwork had not been faxed to our bank. Instead, the finance office tired to get us to sign a "backup contract", stating it was required before we could leave with the vehicle. We refused because our bank informed us NOT to sign ANYTHING. Needless to say, this was another nonproductive trip!!!

On Thursday, I called the bank to see if the paper work had been faxed. I was informed that the first set of paperwork was faxed with a price for financing of $32,000.00!!!! The price that was supposed to be faxed was 29,000.00!!!! They did deliver the vehicle to my home on Tuesday evening.

It had bird poop on the rear passenger window. The least they could have done was wash it again as it had set on the lot over 24 hours!

Once the bank let us know this, we informed them that the price was $29,000.00. It is beyond me why the finance officer would fax a higher price than we agreed upon!!! To me, this is called fraud!!!

The fact that I did not get the vehicle we (the sales manager, my husband and I) agreed upon has caused the sales manager and the financial officer's credibility and integrity to go into the tank with me!

I'm extremely angry that I specifically requested that the vehicle I was to receive would INCLUDE all of the features of the white vehicle with the specified added items!!!

I will NEVER EVER refer any of my friends OR family members to this dealership!!!! IF they do this to me, they are doing it to everyone. I think things should be made correct by the dealership with this vehicle that I have! However, I'm quite sure they don't give a damn as they have their money!

I will NEVER EVER go this dealership again and will tell everyone I come in contact with that they are all crooks and do NOT go there!!!!

I understand that I will receive a survey to fill out. This survey from me is going to reflect my dissatisfaction with this company and it's employees.

I work in the medical field and if we delivered the type of medical care the way Champion Toyota delivers customer service, everyone would be in bad shape and this is what I hope each and every employee of this dealership remembers if they are in need of medical care, because what goes around, comes around!!!

Cleester Dillard
Comments:4 Replies - Latest reply on 2008-08-12
Posted by Anonymous on 2008-07-30:
Instead of the 160 mile round trip why didn't you contact Toyota dealers in Katy? You made a good choice not signing that "backup contract". People have been royally screwed after signing one of those. Since you signed no papers I wonder why Champion delivered the Sequoia anyway.
Posted by Hugh_Jorgen on 2008-07-30:
Did you not specify on the sales agreement exactly what options you expected to be on the vehicle? If it's not in writing, it doesn't exist with most car dealers.

"I want what's on that other car" is too vague unless you list them out and make sure the contract covers them.
Posted by Anonymous on 2008-07-30:
Good review. These dealerships get away with this crap because so many customers are inexperienced, haven't done any research, are excited about buying a new car and end up getting taken advantage of.
Posted by serge on 2008-08-12:
had similar experience at Don McGill Toyota of Katy in 2006 when I purchased my Sequoia. Should have known better... My next car will be a Honda or better, but never TOYOTA....Car is good, dealers...well, you know...

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