BP Gas Stations Informative - BP To Pay Overdraft Fees - Cleveland, Columbus, Pittsburgh, Indiana
BP To Pay Overdraft Fees After Charging Customers Twice
Old Computer Caused Glitch
CLEVELAND -- A tank of gas is expensive enough, so imagine paying twice. Some BP customers got charged twice to fill 'er up.
BP gas stations admitted to charging some people double at Cleveland-area pumps last weekend.
A spokesperson said an old computer system caused the problem, charging customers once on Saturday and then again on Sunday.
This happened in the Cleveland area as well as more than 200 stations in Columbus, Pittsburgh, and parts of Indiana.
Where Do You Fill Up?
With gas at about $3.70, the extra charges put some people in a financial bind.
"It might be more than a hassle because things are so expensive," said Kenya Banks. "That might be someone's grocery money."
Another customer said this may cause a problem for some because they will not pay attention to their statements.
"Some people just typically trust the companies to do the right thing, and by the time you get your statement, which could be 30 days later, you don't pay attention, and you don't carry your receipts around," said Tony Smith.
BP said it's working with credit card companies to reimburse everyone's money.
If customers' bank accounts are overdrawn because of the double charge, BP will reimburse the fees. Customers will need to contact the company and provide the necessary information.
Call BP's customer service at 800-333-3991. The company's Web site is www.bp.com/us.