BP Gas Stations Informative - BP To Pay Overdraft Fees - Cleveland, Columbus, Pittsburgh, Indiana

Review by D. on 2008-07-30
BP To Pay Overdraft Fees After Charging Customers Twice
Old Computer Caused Glitch

CLEVELAND -- A tank of gas is expensive enough, so imagine paying twice. Some BP customers got charged twice to fill 'er up.

BP gas stations admitted to charging some people double at Cleveland-area pumps last weekend.

A spokesperson said an old computer system caused the problem, charging customers once on Saturday and then again on Sunday.

This happened in the Cleveland area as well as more than 200 stations in Columbus, Pittsburgh, and parts of Indiana.

Where Do You Fill Up?

With gas at about $3.70, the extra charges put some people in a financial bind.

"It might be more than a hassle because things are so expensive," said Kenya Banks. "That might be someone's grocery money."

Another customer said this may cause a problem for some because they will not pay attention to their statements.

"Some people just typically trust the companies to do the right thing, and by the time you get your statement, which could be 30 days later, you don't pay attention, and you don't carry your receipts around," said Tony Smith.

BP said it's working with credit card companies to reimburse everyone's money.

If customers' bank accounts are overdrawn because of the double charge, BP will reimburse the fees. Customers will need to contact the company and provide the necessary information.

Call BP's customer service at 800-333-3991. The company's Web site is www.bp.com/us.
Comments:15 Replies - Latest reply on 2008-07-30
Posted by Principissa on 2008-07-30:
I give them credit for admitting the mistake and doing the right thing.
Posted by D. on 2008-07-30:
I am guilty of not always having a reciept printed out...but I've never bought gas from BP...now that I see this is something that can happen, I'll be sure to get a reciept from now on.
Posted by Chris on 2008-07-30:
good info, DB...i have made several mistakes that i have a hard time owning up to...think mexico...
Posted by Anonymous on 2008-07-30:
cool to see their going to reimburse people
Posted by Anonymous on 2008-07-30:
nice to know, but I don't buy gas from BP
Posted by D. on 2008-07-30:
I've never bought from them either...they are usually higher than the other gas stations...but I just wanted to alert those who may have bought gas this past weekend so they can check the charges before it's too late.
Posted by Slimjim on 2008-07-30:
Solid informative there 5 Star! Sounds like a lot of people are affected here. Anyone who used a card at a BP over the weekend needs to know this and check their account.
Posted by D. on 2008-07-30:
Thank you three star!
Posted by Anonymous on 2008-07-30:
Been buying most of my gas at Coscto. AMEX and debit cards only. Good info though, thanks,
Posted by D. on 2008-07-30:
I only use my bank's debit card and once in a great while I will use cash...but it's just really hard for me to see $45.00 cash being handed over like that....
BTW...gas here today is $3.51..............bet that Earthquake is gonna make it shoot backup to four bucks!
Posted by Anonymous on 2008-07-30:
Few oil wells or refineries in the areas that got shook up.
Posted by D. on 2008-07-30:
Yeah...but still, it's an excuse.
Posted by Anonymous on 2008-07-30:
True, I heard it was raining someplace in the Gulf. That will add a few pennies to a gallon of gas.
Posted by yoke on 2008-07-30:
Wow an honest company.
Posted by Anonymous on 2008-07-30:
All it's going to take to send gas prices to a new record high is one hurricane crossing the Gulf and heading between Galveston and New Orleans.

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