Total Protect Home Warranty Complaint - Please Do Not Buy Total Protect Or Fidelity National Home Warranty - A/C Unit Or Part Never Repaired

Posted by Contrary 2 Ordinary on 2008-07-30:

All these home warranty companies are a ripoff. They give you some peace of mind and that's it. When it breaks, you're screwed. I'd like to see the Feds step in and lay down the law in regards to how these outfits weasel out of actually ever paying for what they claimed to have covered.
I went 9 rounds with one of these outfits years ago. Yep, I lost!

Posted by shallow water on 2009-01-04:

TOTAL PROTECT is totally unethical! Buyers Beware. After 9 days of speaking with 16 different customer service reps, my elderly grandmother's heater is still not replaced. I have gotten a real run around, and have kept a daily log on who I've talked to and what they said. Thus far not one rep has said the same thing twice. This company has been fine with small repair calls, but when an item needs replacement it's non responsive. Most of the reps have been polite, but I've been lied to consistently. Total Protect operates out of Ft Lauderdale, Fl, but under the name "Cross Country Home Services." Sandra Fin is the president, but I've found no way to contact "CCHS" to register a complaint. If anyone has more information that would be useful, my e mail address is vlight12@live.com.

Posted by NanS123 on 2009-10-17:

I couldn't agree more. This is by far one of the worst companies I've ever dealt with too, not only are their business practices shady, their reps are rude, don't have a clue what's going on and really don't try to help in any way. When my claim is all over (assuming it will be), I plan to write to the president of Total Protect, my mortgage company that "hired" them, and file complaints with the Better Business Bureau and anyone else I can find. I am also quite prepared to sue them if they don't fix my furnace. It's going down to 33 degrees tonight!

Posted by Grace.S. Dallas TX on 2012-04-12:

My mortgage Company recommended this company. I had a flood from nowhere in my house. They sent out a"plumber" who advised me that the claim was not covered and that i should call my Homeowner's insurance and hire him. This scammer reported that I had sewer blockage( which is not covered) therefore my claim was denied. Luckily because I had a pool in the house and Total protect does not cover pools, I also bought home warranty coverage from American Homeshield Home warranty coverage. The AHS plumber came out, discovered that the problem was from my water heater and AHS went on to replace the water heater and fix the flood although I had to pay $600 out of pocket. These Total "Liars" were supposed to write me a letter adn they conveniently forgot to include in the letter that my problem was misdiagnosed by their incompetent and greedy contractor. This company needs a class action lawsuit and if there is any lawyer out there who can handle this, please let's go for it. There certainly is more than enough evidence against them.