AT&T Yahoo SBCGlobal Complaint - AT&T DSL Services SUCK - No customer support
SAN DIEGO, CALIFORNIA -- The AT&T SBCGlobal DSL customer service is a nightmare. I was diconnected last May in my vacation home, but I paid the full outstanding bill immediately, but just found out when I arrived here July 25 it was still disconnected. My account is still in "collections."
I put in a reconnect order July 25, with reference number. Was told it would be back on in 5 days. This was unacceptable enough, but they since "lost" the reconnect order. It is now day 6 and no DSL. I leave in three days, think I will just tell them to stuff their DSL where the sun doesn't shine.
Tech support is AWFUL, AWFUL AWFUL. You get shuffled between one East Indian, giving fake Western sounding names, to another. None of them help you, they only know how to transfer.
I have spent five hours on the phone and STILL no DSL. I have the equipment in my house, all they have to do is flip the switch.
Stay away from AT&T DSL - its a nightmare!!!!!!!!!!