Stanley Steamer Compliment - Will Not Fix Their Error
LAKE FOREST, CALIFORNIA -- My wife and I were very unhappy with the service they provided. They did not clean behind the nightstands, after my wife moved them for them. They did not clean under the beds, or behind the sofa.
They also stained a piece of carpet where the living room and kitchen come together. We call them up to have a second crew come and get the stain out, it just made it worse by spreading it.
The second crew implied that Stanley Steamer would replace the stained area if we had a piece of the carpet, we do, but they needed to send out a installer to do it. After they got back to the shop, the offer was resented.
They want my wife and I to spend $200.00 for an inspector to come out to see if he could identify the chemical that stained the carpet, your company could have sent an installer for less than an hour work and fixed the carpet.
We feel that we wasted our money, and you made the carpet worse. The company did not live up to any business standers.