Arby's Inc. Complaint - Moldy, Fungus Ridden Lettuce
AKRON, OHIO -- 07-16-2008, I ordered a Market Fresh Turkey and Swiss sandwich. I had ate the first half of the sandwich when I took a bite of the second half I looked at the sandwich because the lettuce appeared dark. When I opened the bread, I stopped chewing and spit out the sandwich. What I saw was a two large pieces of lettuce that was covered in black mold and fungus.
I went to the store to complain. The person who made the sandwich immediately met me at the counter to see what the problem was. In my opinion it was intentionally done. These sandwiches are "made to order". It is totally inexcusable for that person not to had seen the lettuce that was on the sandwich.
The manager was not in the store, only a crew trainer was available. Once the manager pulled into the parking lot employees converged into the parking lot to explain what had happened. The manager then entered the restaurant and asked what the problem was. After showing him what I had eatten and nearly ate he offered me a new sandwich or my money back. I explained to him the possibilities of Salmonella poisoning or E-coli exposures. He seemed totally unconcerned.
I contacted the corporate office who apologized and did not offer any other assistance.
I was sick and very stressed that I might contract a disease. I became ill that evening nausea and vomiting. I contacted my doctor and the city's health department.
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