Book In Hotels.com Complaint - Book In Hotels - Cheap Rates - Bad Customer Service
The money you save is not worth the time trying to get a hold of these folks if something needs to change.
You have to pay for the whole hotel stay at once, which was fine when there appeared to be a $60 savings than the rest of reservation services provided. However being in America, trying to book a hotel in America seems to be a problem.
Their offices are apparently located in London and you can only reach a customer service representative during London hours, no 800 number to use, a long distance American number. So basically you have to call between 2 AM and 12 Noon, eastern time if you want to reach an actual person.
Then we got hit with a foreign exchange fee, because apparently their bank is in Istanbul, Turkey. Nothing, and I mean nothing, I read all the fine print and obscure pages on their website, mentioned that fee.
Now I made reservations for my boss to travel to New York from Tuesday through Friday in August. You have until one week before the reservation to make any changes. And the changes can only be done via fax or email. I did both and on the date that they said I could make changes. The changes have not been made, I've called twice and are told they have not heard from the hotel. I call the hotel and at least my boss is registered, but the hotel cannot make any changes. I still have not heard from anyone about the changes, but they definitely have all the money for the stay!
Needless to say, we will NEVER use Book In Hotels.com ever again. It is just not worth the "savings" if there is any reason to contact the company. Please heed my warning use one of the regular services like Expedia, Travelocity or contact the hotel directly do not use this fly-by-night reservation service. Learn from my mistake!
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