Gold's Gym International, Inc Complaint - Gold's Gym Or Crook's Gym? Utah Salt Lake Area - We Are Not Crooks, You Sign A Contract!
UTAH -- This company has the "image" of been a great gym, don't be fooled, READ THE CONTRACT FIRST...!!!!!! DON"T SIGN ANYTHING UNTIL YOU ARE SURE THAT YOU UNDERSTAND ALL THE HIDDEN FEES. "SPECIALLY THE MAINTENANCE FEE"
This company and their staff are carefully trained to hide every single possible fact written information in the contract. all they want is for you to "sign it".
PUT THEM TO THE TEST !!!!
One of the STAFF sales techniques that this company use is this "The sales man will always smile at you and will ask you personal questions in a very friendly way, he/she will fill out the contract for you and than ask you to write your initials and sign it, while the conversation still going..." WHAT THEY ARE DOING IS, KEEP YOU FROM READING THE FINE PRINT OF THE CONTRACT.
JUST ASK THEM BEFORE YOU SIGN THE CONTRACT, THAT YOU WOULD LIKE TO READ IT AT HOME AND THAN BRING IT THE NEXT DAY.
MY EXPERIENCE WAS " THEY WOULDN'T EVEN LET ME TAKE THE CONTRACT OUT OF THE FACILITY".
My experience has been the same in every facility, they act all very polite until you sign the contract, the next day they won't even remember your name.
When you try to transfer services they will also charge you a fee.
IF YOU LOOSE YOUR BARCODE OR IT GETS DAMAGED, THEY WILL CHARGE YOU 5$ TO REPLACE IT....
WHEN YOU HAVE COMPLAINTS OR WANT TO TALK TO A SUPERVISOR ON THE LINE AT THE CORPORATE OFFICES AT THE NUMBER (801) 426-8644 THEY WON'T LET YOU.
JUST TRY IT, THEY EVEN TELL YOU THAT IF YOU CALL AGAIN IT WILL BE THE SAME STORY....
IN THE CORPORATE OFFICES, THEIR STAFF HAVE FALSE NAMES AND THEY WON'T TELL YOU WHERE ARE LOCATED.
THEY WON'T CARE WHEN IS THE RIGHT TIME TO STOP CHARGING PAYMENTS ON YOUR ACCOUNT, THEY WILL KEEP GOING AND GOING UNTIL YOU REALIZE THIS ON YOUR OWN. Than again is time to call them deal with their "well trained" staff and they will take more than 45 Days to return your own money.... ( IT'S IN THE CONTRACT "EXCUSE" )
Yeap! its in the contract, in the area that your salesman filled out for you initially.
THEY CHARGE A MAINTENANCE FEE TO EACH MEMBER AND THE MACHINES TAKE MORE THAN A MONTH TO REPAIR,
THEY THREAT YOU WITH CANCELLING YOUR MEMBERSHIP IF YOU DON'T PUT THE WEIGHTS BACK IN PLACE...."DIDN'T THEY CHARGE YOU FOR MAINTENANCE"
I asked my the gold's gym rep. in if there was any information or anything hidden in the contract, he looked at me and said "No".
Note for the owner (I HOPE YOU READ THIS).
You know Mr Gold's Gym's owner with a contract, Utah is a beautiful place, filled with a lot of a variety of people that is increasing day by day, you have created not only a monopoly in the health bussines area, but also your staff is one of the highest turn over rates in Utah. Does this mean something to you?.
Probably is just good business at this point in your life.
Behind the fake gold's gym image of caring for a healthy society and for a healthy economy in your state (Low wages for your staff) there is nothing but a rich man with a contract.