AOL Complaint - Doesn't Respond To Letters About Incorrect Billing
STERLING, VIRGINIA -- AOL has back dated one month of my yearly internet service I pay by the year, I have been on AOL since Dec 10, 1996 and every year after that I am due to pay for another year. Last year they went and billed my credit card one month sooner, which actually had me paying two months to them, double charging me.
I wrote the AOL main office last Nov. 2007 and got not response. I wrote them again recently to AOL headquarters in Virginia and and even to the CEO of their parent company of Timer Warner. So here it is over two weeks later and not response from either of what I call dead beat companies. They would rather loose a customer of 12 years than to correct a billing error.
You cant call anyone, since it looks like they outsourced the customer service to a foreign country since I guess most of us can't understand them. So I talk to some idiots on the live help and they cant pull up the records they tell me and its like talking to a stone wall. No wonder AOL is losing long time customers. They don't care.
My next step is to contact the Federal Trade Commission and the Virginia State Attorney offices. At least I will get some satisfaction of them having to respond to them.
I suggest using any other internet provider other than AOL.