Autobarn VW - Mt. Prospect Complaint - Hustlers - Worst Experience I've Ever Had
MT. PROSPECT, ILLINOIS -- This was the worst experience I've ever had. Me & my wife went there for a 2006 BMW 525xi. The car was listed for $29,000. after the test drive I made my offer for $27,300 and after the SP, Robbie, spoke to his manager they came back with $30,200. I was confused why they went up on the price they said they added the shipping charge they paid on the car. But a Carfax says the car came from a Michigan Auction. Anyways I countered at $27,500 Final, then they went back down to the original asking of $29,000. So as I was leaving, the SP told me that the Used Car Sales Manager [snip] wanted to thank me for coming down to their dealership. Vic met me on the main sales floor and started to YELL at me in front of all his sales people. He showed me a piece of paper saying he payed $28300 in the auction and why should he go lower than that. So I said its fine he did what he had to do and that I will just look for another car. Then he yelled out fine he'll take out $1000 off the asking price. I said no and he continued to yell at me. This guy was a total hustler. Me & my wife walked out to my car. GM Vic followed me to my car and continued to harass me to take the car. I said no while keeping my cool then he told me to leave his parking lot and called me a scum bag in front of other people. Oh my God I could not believe what just happened and how unprofessional this guy was.
At one moment while I was waiting before all this happened, I spoke to another couple that wanted to buy a car. They said out of excellent credit, the dealership was giving them a 10% APR financing and they started to leave.
Don't buy from this dealership. They'll tell you that they are a High Volume Dealership and that they move cars all the time. The BMW I was interested on has been there for 5 weeks according to the Carfax. From now on I will just buy from a by owner or from an actual BMW, Benz, Infiniti dealer where they treat you like gold.