Office Depot Inc Complaint - Office Depot changes policies and rules daily!!
HOLLYWOOD, CALIFORNIA -- I had purchased four graduation gifts from Office Depot and some computer supplies that their computer expert said would work on a MAC computer and after a week my tech said that this stuff is not for a MAC and to take it back.... well after searching and searching I could not find my receipt so I called the store and a clerk told me "well if you don't have your receipt all we can do is give you store credit".
So I go down to the store and the store mgr. tells me "oh I can't take back the items without a receipt" and I tell him the whole story which by the way he seems uninterested and then he tells me oh call the corporate number and they will help you, so I leave the store and drive away and call the number and talk to a rep and they tell me "the store policy is to issue a store credit if you have no receipt"!
I call the store mgr back and tell him and he stutters and says "oh ummm my district mgr told us to not return without a receipt" and so I said oh he told you to go against store policy and he says yes!
What the hell do you do with merchandise you paid for and cant return.
I mean what they think I stole it...its all wrapped up and behind the counter how could anyone steal it?