Zipcar Complaint - Zipcar is deceptive and doesn't care about their customers
NEW YORK, NEW YORK -- Zipcar in nyc is disgusting. I've been a member for a year and from the very first rental the cars are filthy with dirt and animal hair all over and smell. they tell you to clean the car and fax the receipt so that is what I did then they closed my account and said that I was complaining too much and expecting too much wanting clean cars. Almost all of the rentals had mechanical problems and they do not care that I had my kids in the car either the office on 32nd st and bdway in nyc told me if I was not happy that their cars aren't safe they would terminate my membership which they did. after they reopened my acct Joel Johnson said don't fax anymore receipts or we will close your acct again. the other manager I dealt with was Jessica O from the nyc office, a real rude person. I also dealt with Joel Johnson who seemed more helpful but then just started avoiding me instead of helping their members they penalize their members for cleaning the cars and wanted a sfe car for their family. They never tried to accommodate me for all of the car breakdowns and dirty cars. I tried to do the right thing like they say to call in the problem and they said I was complaining too much they closed my acct again because I called customer service to reset my password when I couldn't log in. I contacted Jessica and she said too bad she also told me that if my son has asthma not to put him in the car. In nyc the gas cards are always missing they want me to pay for gas but tell me I can't fax the receipts. I contacted peter from the corporate office trying to resolve the issue and he said he is keeping the account closed. He is director of member services in massachussetts. His number is 617-995-4224 if you need to contact him. He made sure he backed Jessica up so now I am taking them to court for all of the harassment they have put me through, aside from closing my account and not saying a word until I tried to login and saw that my account was terminated. zipcar doesn't want to deal with their customer complaints and fix the problems instead they rather get rid of them. Now they need to pay for treating a valuable customer like total crap. Just remember the names that I posted and how they are quick to penalize and not help.