Manassas in Virginia KIA Complaint - Service Department - Service Manager
MANASSAS, VIRGINIA -- Took this 2004 Original Owner Rio to the Service Manager Mary for a steering wheel too difficult to turn. Mary explained on the phone prior to bringing the car that there was a way to "lubricate the steering linkages". I told the front desk clerk not to look at the car if this steering problem is not covered under warranty or it will cost money.
Two days later, the clerk called me said they charged $90 diagnostic fee for this hard steering issue that is an item listed on this 2004 Rio Original Owner Waranty book yet the Service Dept. Manager Mary charged for diagnotic fee. When I explained to her that steering mechansim is part of the "Bumber-to-Bumber" 5 years warranty and it is writing in the KIA Warranty Book that camw with this car back in 2004 so no diagnostic fee should be assessed, she asked, who will pay for her technicians' time then!!!
Manassas of Virginia KIA Service Dept-- TOTAL CUSTOMER FRAUD AND RIPOFF!!! NEW KIA CARS CONSUMERS: PLEASE, PLEASE BE ALERTED NOT TO BUY ANY NEW OR USED KIA. READ THE CONSUMER REVIEWS 20 PAGES FOUND ONLINE ON MY3CENTS.COM THAT DISCUSS HOW KIA WILL NOT EXECUTE THEIR PROMISED 5 YEARS ORIGINAL OWNER WARRANTY ADVERTISED IN THE KIA WARRANTY BOOK. BY THE WAY, MY RIO HAS 27,000 MILES ON ITS ODOMETER AND WAS BOUGHT MAY 2004 SO IT IS UNDER THE 5 YEARS B-T-B WARRANTY BUT KIA CARED ABOUT COLLECTING THE $90 UNJUSTIFIED DIAGNOSTIC FEE MORE THAN WINNING A POTENTIALLY LOYAL CUSTOMER WHO WAS GOING TO BUY ANOTHER KIA-- SHAME ON YOU MANASSAS OF VRIGINA KIA!!!