DaimlerChrysler Informative - Parts Pricing Discrepancy
I have a 2000 Dodge Dakota Quad Cab. The drivers door power window failed. What breaks is a plastic piece that attaches the cables to the window slide. You cannot buy this piece that breaks. You must purchase the entire regulator assembly. The motor, gearbox, bracket, cables, and window slide.
I ordered this assembly from the local Dodge dealer. The part cost $200.00. When the part arrived the mounting studs did not match the original one. They did some additional research and determined there was an error in the parts manual revisions. A second part was ordered. This one cost $142.00. I opened the box and lo and behold this part was EXACTLY the same as the $200.00 part. However, included in the box was a screw and template to drill new holes in the door to accommodate the new mount. I also noted that the new part still has this part that fails made of plastic.
Two years ago I also replaced the window regulator assembly for the right rear door. It had failed in the same way. At that time the cost was $104.00.
I wrote to Chrysler for an explanation of this pricing disparity. They had no response as to why the two identical parts had two very different prices. They just don't seem to care. No surprise though. Most corporations have contempt for customers that question them.
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