Hartford Toyota Superstore, Hartford, CT Complaint - Takes Advantage of Young Trusting Woman!
HARTFORD, CONNECTICUT -- Unfortunately, my 22 year old daughter fell prey to the manipulative sales pressure during her visit to Hartford Toyota Superstore on Thursday (7/31/08). She’d been discussing trading or selling her black ’07 Honda Civic SI with only 18K miles on it for the last month or so. The $440/month payments were getting increasingly difficult for her to manage and with working two jobs to survive she thought it’d be best to lower her monthly output. She is now in a much worse situation… thanks to the trustworthy folks at Hartford Toyota Superstore!
My daughter agreed to trade her vehicle after being coerced into believing that the main purpose of this transaction was a lower monthly payment! They insisted again and again she must make the deal tonight! She literally traded her vehicle, signed all the paperwork and was on the road within a couple hours of walking through their dealership doors! Oh, she’ll be saving $100/month now, but increased the length of her current loan from 46 months to 72 months! She traded her mint Civic SI, valued at $21K for an ‘07 Toyota Scion tc with 33K miles. With Toyota financing she now owes nearly $24K on a vehicle that retails for approx $14K! The bottom line is she came out of the dealership with a car worth far less, with more mileage, a longer term loan and a larger balance owed! Oh, but let’s not forget that Hartford Toyota lowered her monthly output by $100 bucks!!! Who are they kidding?
My daughter called in tears this morning, saying, “Dad I got so screwed”! It’s amazing what a night of sleep can do – Is the “you must buy it now tactic” learned in scam school or is this an exclusive behavior of Hartford Toyota??
I called the GM at Hartford Toyota first thing this morning and he didn’t return my phone call. Both my daughter and I paid a visit to the dealership early today. I asked the general manager if they would be willing to rescind the contract and his reply was, “No Way”. He would not even discuss how they arrived at their fabricated numbers when I questioned him. When I accused him and his salesman of taking my daughter “to the cleaners” they escorted us both out! The truth typically makes people angry… and to think just 12 hours before this encounter my daughter was their prize customer!
I had to take the time to write this review in hopes that others don’t fall prey like my trusting daughter did.
Thanks to the GM, Business Manager and Salesman at the Hartford Toyota Superstore - you all deserve an award for the keen and slick way you took advantage of an innocent and trusting young woman! I’m sure you’re all pretty proud of yourselves!