U-Haul Informative - U-Haul : Secrets of from an independent dealer
EREHWEMOS, KANSAS -- Uhaul is out for themselves. They creatively put you in a binding contract that holds you responsible for everything. A normal rental is for 24hr periods. If you need a truck for 3hrs and decide that you need to keep it for an additional 30min. UHaul will charge you an additional rate. Equivilant of a 48hr rental charge. If you make a reservation, they can (because it is in your contract) make you go anywhere that a truck is available. I have had customers come to my location, that had traveled up to 175 miles from where they were originally suppose to pick up, because UHaul told them that if they canceled their reservation it would cost them $50. Even though my pay is based on the amount of rentals I do, I would like to discourage anyone from renting /buying anything with a UHaul name on it!