Taco Bell Complaint - Rudeness - Drive Thru
ILLINOIS -- Recently I went to a Central Illinois Taco Bell, I went through drive thru and ordered only an order of nachos, a drink, and some Cinnamon Twists. I had my order planned out already when I pulled up to the speaker, and I waited for the ordertaker to say their little "Welcome to Taco Bell...." deal. Well that never happened. I sat there thinking that they must be busy. But after five mintues of just sitting there I finally honked my horn. I felt rude in doing so, I work in fast food myself and HATE when customers honk their horn at me. A very snippy girl came on and said 'I've been waiting for you to order for five minutes...are you FINALLY ready?' My mouth was open in shock, I would get FIRED if I said that to someone in that tone. But I wasn't mean to her or rude, nor did I correct her and say that she hadn't informed me that I could have ordered yet, I just ordered my little order and she said "Is that it? Just three things?". Yepppp. She told me my total and then I said thank you and she said Yup. I don't know why but the way she said Yup to my Thank you REALLY made me mad. I probably say thank you to customers at least three times minimum in a conversation. I pull up and there is a car in front of me. The guy must've had a HUGE order because he got (I counted) 10 bags of food handed to him.
So then I thought that maybe that's why she was rude, she was busy with this guy's huge order, which on a side note is a very rude thing to do - coming through drive thru and ordering a HUGE amount of food - if you have to pay more than $40 perhaps you should have taken your business inside. Anyways, after 10 minutes he got all his food and drove away. I got to the window gave the girl exact change, which she looked at and gave the loudest sigh, and waited 5 more minutes for my three things.
She finally came back to the window and pretty much threw my food and drink at me. I very politely asked her for some mild sauce to which she replied Why. I was dumbfounded by her level of rudeness, seriously was she trying to get fired. I told her for my food and she grabbed sauce and shoved it in my hands. Then I said thank you and she just went off on me - telling me how rude I was making her wait 5 minutes, how stupid I was to order three things, how dumb I was to want mild sauce for nachos. I sat there with my mouth open, just looking at her. I could see her coworkers laughing. I lost anybit of niceness I had left and told her to f*** off and that I'd be speaking with her manager and corporate.
Well I went in to Taco Bell the next day and asked to speak with a manager. I explained what happened to him, and he told me that there hadn't been a girl taking orders the night before. That no girl matching my description had been working. I asked for his superiors name and contact info and he REFUSED to give it to me. Needless to say, I'm pissed. I have corporate and told them but I'm not holding my breath on anything happening.
And for some clearifications, why did I sit there for five minutes instead of drive away, it was one of those stupid driveway likee ones where you can't just drive off and there were cars behind me. I was NOT rude to her, as I said I work in fast food and it sucks when people are rude so I am always nice when I go to any fast food place, I was only rude in my telling her to eff off.