Mexicana Airline Informative - Change of flight even though at the counter 1.5 hours before flight
MEX -- I was at Mexicana counter in Mexico City Airport 1.5 hrs before the departure of flight to Cancun. As the flight was full, they could not put me on the flight. To add insult to the injury, I was told that I had to pay to make the change of flight. They kept insisting that I had to be there 2hrs. before the flight.
When I checked their website, it says 'If the travel agency has checked you in', then you should be there 60 minutes before flight departure.
I paid $600 (% tickets @ $120 each) for change of flight for no fault of mine.
My Mexicana confirmation code: FZ2S1W.
I have signed letter from the supervisor that I was there 1.5hrs before the flight departure.
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