Budget Rent-A-Car Complaint - Avoid if Possible - Truck Rental (2000 South Western)
CHICAGO, ILLINOIS -- I'm not much of an internet reviewer, but this place treated me so poorly that I've decided to create an account here just to let others know. The person with whom I spoke by phone (Sal) was quite friendly and willing to alter my arrangements from a car dolly to a car carrier at the last minute. Though he wouldn't quote me a firm price by phone, it ended up being pretty reasonable. The morning of my rental, though, he called at 11:00 am and demanded to know whether or not I was coming for the truck, since he had other people interested. I said yes, thinking that this is why we called it a "reservation."
When I did pick up the truck and started to drive it off the lot I saw that the gas gauge was on empty. I immediately returned and complained; he told me just to have the place where I dropped it off call him. This is exactly what he told another internet reviewer who ended up having to pay to have it filled, so I made him write "empty" on the paperwork and sign it. (Thankfully, this ended up being sufficient for the people where I dropped the truck off.) Despite his friendly demeanor, Sal failed to give me any instructions (including the brochure that I later learned I was supposed to get) for loading the car onto the car carrier, which meant that we spent a ridiculous amount of time getting it secured. (We ultimately had to drive to another Budget garage that was open at 3:00 am to get it secured. Thank god for those guys.)
Finally, when I got to my destination, I realized that all the rubbish on the car carrier that I had ignored that morning was actually roofing tiles, including a number of nails (at least one of which was sticking straight up). Somehow I avoided a flat tire, but God only knows how. Concluding thoughts? This place should be your last resort for truck rentals. If you have to go with them, be prepared.