United Airlines Complaint - United Airlines San Diego Worst Service In North America For Ticket/check-in By Agents
SAN DIEGO, CALIFORNIA -- THE AGENTS AT THE TICKET/CHECK-IN DESK AT THE LINBURGH FIELD SAN DIEGO AIRPORT are consistently HOSTILE, LAZY, SLOW, RUDE, NASTY, UNHELPFUL, AND APPARENTLY INCOMPETENT! THEY SHOULD ALL BE FIRED. On SATURDAY 5, JULY 2008, I STOOD IN LINE FOR CHECK-IN AS ACTIVE DUTY MILITARY ON A GOVERNMENT TICKET TO JAPAN. AFTER 30 MINUTES IN LINE I WAS SENT TO ANOTHER LINE (the first agent couldn't help me, I needed to give her my gov't credit card to pay for the flight but she was not trained or authorized to sell a ticket???? What BS.
After standing in 3 lines for over 45 minutes, with several idle agents behind the counter, one making a nasty comment that I should have come to the airport earlier ... I was finally helped by the First Class agent who was finally free. WHAT about the other 4 idle girls behind the counter that were chatting and refused to help because it was not their responsibility. THEY all swore there was no management PRESENET ... CLEARLY there was no management present (0600-0800 on a Sat morning in JULY)??? Where is management.
FINALLY the first class agent helped me by taking my government credit card to pay for the ticket. BUT GET THIS ... SHE ONLY CHARGED ME ONE WAY ... and they canceled my return flight for non-payment. I was stuck in Japan an extra day costing the U.S. government an extra $250 ...
UNITED AIRLINES NEED TO FIRE THE UNHAPPY, RUDE, NASTY, TICKET AGENTS AT THE CHECK-IN COUNTER AT SAN DIEGO LINDBERGH FIELD ... AND THE COUNTER MANAGEMENT THERE! I DID GIVE FEEDBACK TO GOVT TRAVEL AND I WILL NEVER FLY UNITED AGAIN!!!!