Pep Boys Complaint - Liars - Automobile Service
WEST CHESTER, PENNSYLVANIA -- I had my car towed to Pep Boys on a Sunday. They assured me that the problem was my water pump. So they put in a new water pump for me and charge me $580. Ok. They call me RIGHT before they close to tell me they think that the water pump they put in is defective and they will have to look at it tomorrow. I'm ok up until this point. On Monday, they call me and tell me that the water pump wasn't defective and the thermostat went. If the water pump and the thermostat go hand in hand, then why didn't they just check both? So they tell me the part for the thermostat is going to be $350.
I call my local ford dealer and they tell me the part is $250. They jacked up the price and are trying to charge me $100 extra just for a thermostat housing. I call them back and they suggest that I can buy the part directly from the Ford dealer if I go pick it up and drop it off at the Pep Boys. News Flash!!! I don't have a car to go pick up a part. So after I speak to the supervisor, they drop the price to $250. In conclusion, Pep Boys lied to me and now I'm not even sure if I had to replace my water pump for almost $600. The only reason I took it to Pep Boys was because they said they could have it back to that same day. Now they want $300 more from me to fix the thermostat and it will be done on Tuesday.
I know for a fact that when I (a 21 year old girl) walked in the store, they assumed I didn't know anything about cars, and are trying to take me for as much as possible. Do yourself a favor and don't purchase any kind of service from Pep Boys. It will snowball into this kind of aggravating situation that every time you want a fair deal, you will have to fight for it. Ask for a supervisor up front if you HAVE to use them.