Cox Communications Inc Informative - Beware ---> Stay Away From Cox Communications!
LORTON, VIRGINIA -- BEWARE!!! If you are even thinking COX COMMUNICATIONS, turn around the other way and RUN as fast as you can. I guarantee it will be the worst decision you’ve made in a long time.
I have had Cox Communication services (Television, Phone, and Internet) for a whole 62 days and it has been a total nightmare. Right off hand, they said there would be no installation yet they billed me $150.00 for installation. I took them 3 service calls to get the service to simply work. Digital television has never worked correctly.
Additionally, I signed up for a $99.00 promotion for all three services for a year. However, somehow the charges when from $99.00 to $178.00 in two months claiming I was never on a $99.00 service plan. When I tried to call in to cancel, I was left on hold for almost an hour twice and they hung up on me both times before I got to an agent. This has got to be a scam of the worst kind. I though Times Warner Cable was bad…these guys are thieves!
Let me be clear. Service was bad, customer service was worse, and trying to get something changed was the worst. In the 5 or 6 calls I made, I got disconnected at least 4 times.