Stream Energy Complaint - Horrible Customer Service
In an industry whose only real interaction with customers is the bill and customer service. They have won the race to the bottom.
They fought us for several months about readjusting the balance billing amount we were required to pay. We went a whole year after making our home much more energy efficient.
When my wife was speaking with her for the Nth time she was offered a lower monthly rate as part of correcting their dragging feet. What they did not tell her was that we were "signing up for another of service"
They send a disconnect notice if you are a few days past their due date. However they will not work with you to ensure your payment date works with your pay schedule.
I finally am able to switch, which I did, and now I got a call from Stream saying that I had to pay again today or have my service turned off.
I am always up to date with this worthless company but feel like a criminal from their service.
I would not wish these folks on my worst enemies.
You have been warned.