DeWin Complaint - Services Added Against Despite My Refusal

Review by Dewin79 on 2008-08-04
During the activation call with Capital One, the reps offer a Payment Protection service which is supposed to protect you in the event that you become unemployed, etc. I refused the service. Today, I check my statement and they have added it anyway. I called them and they reversed the charge with no arguments (because they know they did it wrongfully in the first place).

I am certainly writing the BBB and will pay that account off quickly. They won't make much money off of me.
Comments:2 Replies - Latest reply on 2008-08-05
Posted by Slimjim on 2008-08-05:
Why waste the BBB's time and yours? They resolved the issue and that's all the BBB tries to help you do.
Posted by DigitalCommando on 2008-08-05:
They resolved your problem quickly and your not happy with that? Now your going to get even with them by paying them all of the money you owe them, wow, that's quite a strategy.

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