Select Comfort Informative - Good Housekeeping Helped Us Out With A Select Comfort Return
If any one has a legitimate complaint with Select Comfort and it has not been resolved and it's been less than 2 years since you purchased your mattress contact Good Housekeeping. Select Comfort mattresses have the Good Housekeeping Seal of Approval. When I realized this, I contacted Good Housekeeping, they sent a compliant form, after reviewing our complaint they sent a representative to our home, she asked us many questions about the product, took loads of pictures and wrote up an assessment of the product. Good Housekeeping intervened on our behalf and we were able to return our mattress back to Select Comfort. We had to pay the return shipping which was a lot better than being stuck with an $1800 mattress that was nothing more than a gloried air mattress and cheap foam.
You can get the address from any Good Housekeeping magazine to file your complaint