BSH Bosch Complaint - Bosch Oven Door Hinges Failed
MELBOURNE,AUSTRALIA -- After 4 years of reliable but infrequent operation the Door on our Bosch Oven would not fully close, on inspection it was observed the hinge arms were bent slightly sideways. The local Bosch service agent replaced the hinges at a cost of $249.70 AUD which we thought very expensive.
Checking the removed faulty hinges we noted the hinge spring channel assemblies were distorted locally, and adjacent to a rectangular slot cutout in the side of the channel,the distortion caused the hinge arm pivot pin to move out of square thus moving the Hinge arms out of square to foul on the sides of the channels and preventing the oven door to fully close.
Bosch Technical Services stated "The damage can be attributed to an excessive downward force on the Oven Door" which we dispute as there are only myself and my wife who might use the Oven and no likelihood of an excessive force used.
Our complaint is we believe the design of the Oven Door hinges is poor in that a manufactured hole in the hinge spring channel adjacent to the hinge pivot pin weakens the channel locally which subsequently distorts during normal door closures, it should be mentioned the springs are very strong too.