Alienware Complaint - Don't Waste Your Money
This computer was the worst purchase I have ever made, I wanted an Alienware laptop for several years after seeing them on display when Best Buy used to sale them. I started DJing my sophomore year of college and needed a computer that was powerful enough to run the software that my mixer uses. I took out a 3000 dollar loan to by what I thought would be a very nice laptop. I read reviews about alienware which were mostly negative and but figured like anything else, the people that have bad experiences are the ones that write reviews so I chose to ignore the reviews.
I ordered my Mj12 7700i loaded with a 3.2 gig Pentium 4 processor with HT technology, 3 gig of RAM, and dual 80 gig processors in raid 0 format. (at the time this was very impressive) the computer ran great for about 8 months. When I hooked any type of audio device up to my laptop I heard a lot of background noise. Alienware said I could send it back to them and they could fix it, but I decided to just clean it up by adjusting my mixer. After the first 8 months I started having problems with my laptop cutting off after about 5 minutes. I worked with Aleinware trying to reinstall different things and get it working.
It was eventually determined that I needed to send the computer back to alienware and pay 500 dollars to have it fixed. After receiving it back 2 months later I tried to use the Laptop and it did not work, I was told the motherboard had to be replaced. To make a long story short after sending the computer back and forth with alienware 4 more times I finally complained to the BBB and was contacted and told I could send the laptop to their VIP repairs at my own expense since I originally sent the laptop to them over a month ago, after pointing out that I have also sent it back 4 other times I was told I could send it to them and they would repair it for free. I sent the computer to them and got it back. It worked great! For 1 month, then the same thing happened. I opened the computer up and got a first hand look at their repairs, the original motherboard was still in there and wires had been taped to the motherboard with Electrical tape.
So I now have a 3500 dollar paperweight, that is out of date and I got a total of 8 months of use out of. I would never recommend anyone buy a computer from this company, you will be better off buying a 300 dollar e-machine computer from Walmart.