Arden B online Complaint - Deceiving Online Retail Practice
I enjoy shopping online and do so very frequently. However, my experience with Ardenb is by far the worst.
First, I did not receive any confirmation email for my order. Once I received the order, I quickly tried the clothing items. Because most of the items did not fit, I quickly went to the Arden B store to make my return being aware of the 7 day return policy under "online returns to an Arden B store" on their website. However, the Arden B employee refused to process my return stating that I have to do the return by mail because the items were on sale. I went home and proceeded to call ArdenB to obtain the required RMA # to make my return. The representative informed me that she will not issue me an RMA # because sale items are not returnable. You can imagine my surprise and frustration.
After carefully rereading the returns policy, I emailed to ArdenB explaining that because their return policy is unclear, they should issue a RMA # for me to make the return. Their response was that "it does state in our return policy, which is available for customers on our website, that clearance items are final sale". When I replied to that email to explain things further, I did not get any response. My subsequent emails requesting that they give me the contact information of a supervisor also remain unanswered.
Nowhere under the "Arden B Return Policy" and "Online Returns to an Arden B Store Location" sections were any mention of the fact that sales items were not returnable. Hidden in the "Returns by Mail" section was a mention that "Clearance purchases are final" despite the fact that the items I purchased were in the "Sale" section, not the clearance section. Online shopping websites (for example Macys.com) differentiate between "Sale" and "Clearance".
It seems that Arden B purposefully made it unclear so that customers would go through a hard time and be forced to keep the items they purchase. I am now stuck with $150 worth of clothing that does not fit me. Needless to say I will never shop at Arden B again and will warn everyone about their deceptive retail practice.