Charter One Bank Complaint - Charter One Bank - Don't Bank Here Please!
BUFFALO GROVE, ILLINOIS -- I was in the process of buying a home with my girlfriend of 8 years. She received a pension refund of 22, 000. We promptly deposited the funds in my account so we could write a check for the escrow deposit. The bank put a hold on the check and told us the funds would be available in three days since it was a local check and endorsed by both of us. On the third day we wrote 4 checks for bills. On the 4th day we found out the checks were on "hold" and no further information was available. We made no less than 10 phone calls and were told various things like "the money will be available tomorrow", "we're not sure, call back tomorrow", etc. We went to the branch office and after waiting more than 35 minutes we were told they were still "investigating" and would get back to us.
Today, it has been 10 days and they have bounced all our checks and still no answers. They now say they will issue a cashier's check to us in two weeks since the check was not mine. That will be three weeks they have kept my 22, 000. And of course, they will be deducting all the returned check fees.
Don't bank here, please!!! This has been the most frustrating and aggravating thing I have ever been through. Oh yeah, we lost the house too.