Travelocity Complaint - Travelocity: Travel Bumblers Who Just Don't Care
TEXAS -- Travelocity combines a keystone cop approach to booking travel with a dismissive and arrogant attitude when confronted with their sometimes painful and expensive mistakes.
My wife called me in tears yesterday from LAX where she learned that Travelocity had lost her reserved window seat for a long overnight flight to China because that seat, in reality, had already been booked a full month before Travelocity assigned it to her. "Only middle seats left" said Korea Air Lines. Sixteen hours in an economy middle seat brought tears--which did inspire a sympathetic KAL agent to find her another seat.
Travelocity's response when called? "So what?" sums it up pretty well. Their man in International Travel actually seemed amused by our problem. Adding insult to injury, just the night before my wife had to win an argument with an LAX Radisson Hotel clerk because Travelocity booked her for two nights instead of the single night she had requested. "You have to pay for what you booked," said the clerk. The desk clerk finally conceded that Travelocity had erred--only after my wife convinced a reluctant and irritated Travelocity company rep (add another half hour to check-in) to talk with the clerk and admit their mistake. E-mails to "Customer Care" at Travelocity are promised to be answered within three hours but what we got when we wrote was only an automated copy of what we already sent them.
Bad travel arrangements can be costly,disruptive and painful. Travelocity bumbles through such arrangements and does not seems to care one little bit. We have yet to hear the slightest remorse--I guess it's too entertaining to them.