T-Mobile Complaint - False Charges On Phone Bill!!!
LOS ANGELES, CALIFORNIA -- Description of complaint: In July, 2008, I renewed my 2-year contract with T-Mobile and also upgraded my old cell phone to a newer phone, Motorola RIZR 3, which normally retails for $189.99 each. Their representative told me that they can offer the phone to me at $79.99 since I've been a 6-year customer. The next month, I received my bill which shows as follows: Equipment Charge - $79.99; Handset/Accessory Tax - $16.88; One-Time Charge for Upgrade Fee - $18.00. The total comes out to $114.87. I complained to one of their representative about the Upgrade Fee and Handset/Accessory Tax because I feel that these charges are wrong and should be adjusted. Isn't California sales tax currently is between 7.75% - Max 8.25%? Hello T-Mobile... I do live in CA!!!
So how did T-Mobile compute the sales tax on a $79.99 purchase and the tax comes out to be $16.88??? Let's see how they do this....$79.99 x 0.0775 = $6.20....No...No..Let me try again....$79.99 x 0.0825 = $6.60!!! Darn it!!! I can't get this right!!! Let's triple the sales tax rate (23.25%) on this idiot consumer....$79.99 x 0.2325 = $18.60!!! Yeah...I got you...you idiot consumer. You'll never find out if we just slip this tax charge into your bill and just call it a "luxury item tax" (for a phone that even high school kids could afford).
Lastly, I don't mind paying taxes to our government, but I am getting sick of these telecom giants ripping me off....ie...Sprint (Big Scammer!!! Gets a different bill each and every month!!! Empty promises to fix problem..never did. No refunds. No apologies. Just threats of slamming me with a $200 early termination fee x 2 phones = $400).
When is the PUC gonna step in and stop these harassing "Early Termination Fees" on these carriers' contracts????? Or make it lower??? Who has $200 extra to spare?? Who likes to be stuck with a horrible carrier for the next 2 years, but still have to pay for their monthly service fees???
And what the heck is an "Upgrade Fee" when I'm renewing my contract, buying a new phone, and adding a text messaging service to my line? Shouldn't they be able to waive that fee for me? 6-Years and still treated like dirt.
P.S. I'm sure if you've gone this far reading this, you or someone you know have gone through the same crap I'm going through. Thanks, Bill Nguyen