East Manor Restaurant 79-17 Albion Ave. Queens Complaint - Lousy!!! Don't Ever Go!! Go At Your Own Risk!!

Review by James2000 on 2008-08-06
ELMHURST, QUEENS, NEW YORK -- We went to East Manor Restaurant 79-17 Albion Ave. Queens, Elmhurst, NY 11373 718-803-1111 on August 6, 2008.

This is a lousy restaurant. After dinner there, I felt I got ripped off. The restaurant advertises half off or 50% off on buffet dinner or number of dishes. But when we got there they ask us do we want to eat at the full price buffet or 1/2 priced buffet? We ask what the difference was. The host said full price buffet on first floor and 1/2 priced buffet is upstairs. After we check out the first floor and upstairs buffet, I have discovered that the 50% off buffet is 50% less in amount of food. Therefore, there is no 50% off and it is false advertisement. I don’t think the restaurant understand what 50% off means. So, we decided on ordering individual dishes. We ordered a fish with sauté and soup. But when the dishes came it’s was deep fry fish cubes and not what it said on the menu.

The server did not seem willing to take back the dish and said that was how the dish was cooked. But we insisted we don’t want it in a heated argument. Second, when the bill came I was charge 6.00, 8.00, 10.00 and 20.00. The price on the menu is 5.99, 7.99, 9.99 or 19.99. Again this is false advertisement. On the bill we were charge 18% tip but there is nowhere in the cashier area and the service was lousy and we only had 5 people yet we still have to paid the 18% tip. Why is this restaurant still in business?
Comments:3 Replies - Latest reply on 2009-02-05
Posted by FL1189 on 2008-09-23:
Yes, you are right. I don't know why East Manor is still in business and getting away with this unethical practice.

I went there last night. The table cloth had holes in it. There was a couple of 'waiters' running around like chickens without heads. We were served by someone who looked like a manager (in suit). When I got my check, I was charged 18% tip - yes, 18% of the bill + tax! Since they have only a handful of waiters and runners, they have fewer people to split the tip. Why should I tip 18% when I have to get up on my feet and get my own food, and have to make a scene why I needed waiter attention? Why should I tip for the sales tax? Uncle Sam: are you aware of this? These waiters are getting $$$ on your behalf! It is so outrages to be forced to tip on the sales tax, to the waiters who have nothing to do with sales tax!

By the way, this is not only limited to Chinese buffet restaurant.. I have gone to some 'high-end' restaurants in midtown Manhattan that 'charged' mandatory 20% tip for the bill + sales tax!
Posted by FL1189 on 2008-09-23:
Oh by the way, the soups that I tried by 9:00 pm was dehydrated and very salty.
Posted by barrybarry on 2009-02-05:
that's not true. they have different price let customer to choose,you can have what ever you want to spend, and also their food is very good.I like their first floor buffet is only $20.00+ and you can have American food, Japanese food, Chinese food and more... I can't belivehow can be that good

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