Target Complaint - Return Policy
ALBUQUERQUE, NEW MEXICO -- My husband and I increased our shopping at Target because we no longer wanted to give Wal-Mart our money. In the past 8 months we have easily spend at least $2,300 which is a lot for our family and we were happy to spend it at Target opposed to other stores. On May 9th, 2008 we purchased several items from Target. The main purchase was a Kodak EasyShare M893 IS Digital camera. This was a special purchase for me because it was my mother's day present. Off and on we have had some small problems with the camera but not huge ones. Then on the 3rd of August it stopped working.
I had the box and all the inclusions but did not have the receipt. I took the product back to Target to be informed that I didn't buy the product from their store. I explained to the associate that I did buy it from Target but at the location closer to my husband's office. They told me that it showed up as a silver camera (mine is orchid) and that it wasn't registering on my visa or on my blank check. I then remembered that my husband paid the bill for it and returned 2 days later with his visa card. Again I was told that it wasn't from there but they then decided it was but couldn't find a record of it being on his card.
They told me I could go to the location I bought it from and they would check their report from the day I purchased it and it would show up. I did as they told me and when to the location I purchased it from and had the same problem. They said it was from there but was not registering on the computer. I asked for a supervisor and a young man showed up and said he would look on the report for it. He came back and said that he didn't find any indication it was sold then. I explained to him that I had the purchase on my bank statement and asked him if he wanted me to find out the exact amount and he said that if I did that they would be able to find it. I called my husband and he gave me in info so I wouldn't have to leave the store.
Then I called my bank to find out the exact date of purchase (5/9/08) and the date it showed on my statement (5/12/08) I returned to the customer service counter and was informed that the supervisor left (he told me he was going to do the research). She then asked for another supervisor and a young boy showed up. I again explained to him my situation and he said he would look up the info, but not before he stopped to chat it up with another young boy. Then after several minutes he informed me that on the 12th there was not an amount equal to what I had stated. I asked him why he didn't look at the 9th like I requested and he said "You want me to look at the 9th too?" which I again told him what the date of purchase was and he left only to return in a few minutes to tell me there was not a purchase amount like mine and that they couldn't do anything. I then asked for his supervisor but of course she wasn't there and he told me she had the same policy. Once home I called the target hot line only to get a foreign person on the phone. I again explained my story only to be told that they were sorry for my disappointment but that she couldn't help me. When I asked her why my amount was on my bank statement but why not on their computer she again told me she was sorry about my disappointment. After several more comments like that I then asked for her supervisor. She then transferred me to another representative who again told me she was sorry for my disappointment but that policy is policy. Frustrated I hung up and spent the rest of the night trying to decided if I will ever shop at Target again. It is also worth mentioning that my camera was just one in a long list of products I have purchased from Target only to have had to return or be disappointed with. I am not sure why this company would rather lose a customer that is likely to spend 7 to 10% of their yearly income at their store than to replace a $160.00 dollar camera? I am so DISAPPOINTED in their customer service that I think it will be a long while before I can return to their store.