Sealy Mattress Complaint - Sears Sells Mattress With Bed Bugs In Them
NEW YORK -- I purchased a mattress from Sears on October 23, 2007 for a total of $858.00. Naturally they did not have the item in stock so I waited for it to be delivered. It is now August 2008, and little bugs have begun to crawl out of the mattress to bite my children.
I called Sears to ask for an exchange or a voucher! They denied me both while insinuating that I ran a dirty home! According the witch on the phone bed bugs are not a good enough reason for an exchange. She said Sears has no way of knowing if they are at fault or I am at fault. I explain to her that their are other beds in my home from different retailer and none of them have bed bugs in it.She repeat to me that Sears will not replace the mattress. I ask her what about my warranty, she ignores my question and repeats the policy of Sears.
I try to keep my cool and say since you aren't sure who is at blame why am I the one to take the loss? Will Sears give me a voucher or something to aid me in buying and new mattress. She quickly respond with a NO. My home is clean, my sheets are washed every weekend, none of my other beds give me a problem. These people at Sears are crooks.They have no idea how hard we have to work for the money they steal from us. I have a bed that's full of bugs and a warranty that's just there. Neither is of any use to me!!!