British Airways Informative - Mileage Program - Unfair Practices
LOS ANGELES, CALIFORNIA -- I would like to know if there are other people out there that have had the same terrible experience with the British Airways Executive Club miles program.
According to Ba.com policy, it allows for on line time and date changes free of charge to reservations booked with BA miles. However the ba.com Manage Your Booking pages displays an error message when you attempt to make changes and directs you to contact an executive club agent. I had three reservations and experienced this problem with each one.
After contacting the executive club I was told that any change to a booking made with one of their agents would incur a fee of $70.00 per person. I indicated that I was unable to make time and date changes on line which are free of charge due to a problem with their web site. Initially they stated that I was wrong and that all changes incur a fee even those made on line, but when I directed them to read their policy on the British airways website, they stated that it really did not matter and that they would have to charge a fee of $70 per person. I was given a phone number to contact their web support to see if they could correct the error and help me regain access to the Manage my booking page. After calling web support I was told that British airways web support does not provide any support to individuals who purchase their ticket with BA miles.
Therefore, due to the fact that I cannot make time and date changes on my own and I will need to ask the executive club do that, I am compelled to cancel my reservation, pay a fee and lose all the 170,000 miles I have available. I have contacted Chase, the credit card associated with British Airways miles program and informed them that although I value and respect them as a company I will not be using their credit card due to the unfair business practices of British Airways Miles Program.
I hope that Chase will take look at the partnership they have with British Airways because my 170,000 miles translate into 170,000 dollars in expenditures on the credit card.