Hertz Complaint - Stay Away From Hertz They Are Worse Car Rental You Can Ever Deal With

Review by mood123 on 2008-08-07
NEW JERSEY -- Trouble customer service, the counter people are nasty, their manager is worse. I had my reservation online through Orbitz and when I handed it to the counter person he looked at it for one second then through it back on me and said I don’t have to read all of that what’s your name body! Then they don’t have the economy car that I reserved and I have to upgrade and I have to pay extra or I won’t be able to rent a car! After useless argument with none professional manager I realized that I am dealing with the worst car rental company in the country, Now I can’t wait to return this car and never again.

My previous experience with Enterprise car rental showed me that Enterprise is 10 stars compare to Hertz.
Comments:1 Replies - Latest reply on 2008-08-07
Posted by Anonymous on 2008-08-07:
Why in the world would you reserve online with Orbitz when you could have reserved online directly with Hertz? This makes no sense at all, especially as you now know you didn't save any money. If you'd have had a real Hertz reservation, yuou would have been upgraded at no cost. They don't have that same obligation to Orbitz.

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