Gateway Computer Informative - Poor Customer Service
Where to start. They were impossible to get to the right person regarding a monitor that was sent in for repair. Rude service personnel who hung up when I asked to speak to a supervisor. I called again and was told that supervisors do not take call about their subordinates. I was told that if a I had a problem I would have to write a letter to the company.
They told me a repair to my high def monitor would take about 7 to 10 days. I sent the monitor in. It was under warranty but I had to pay for the shipping.
When I tracked the monitor it had been received 10 days prior and the sent no confirmation that they received it. When I talked to a representative they said that it could take 30 days. Why didn't tell me initially so I could make other plans. I use the computer for my work.
I even emailed them to find out about my monitor. I never received a reply.
This is the worst customer service I have ever had.
I will make sure I let every know that they should buy Dell or any other computer company rather than Gateway Computer as they will not give good service if anything goes wrong.
Finally I received a phone number and they could not find my service request, my service id nor my monitor. I finally gave them my Fedex tracking number and they are now trying to find the account.
It took another 20 minutes to find the monitor. When they found it they said it will take 10 more days to repair it.
It appears they have done nothing to repair it as yet.
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