Cavalier Telephone Informative - All Cavalier Customers
RICHMOND, VIRGINIA -- As an ex-employee of Cavalier Telephone, I truly understand all the customer complaints about Cavalier telephone. Cavalier merged with Talk America which created a host of new problem for Cavalier not mention they had not resolved any of the old ones. Cavalier Telephone lay off over 1000 employees in order to merge with talk america. Needless to say they did not lay off new employees, they lay off the most experienced personnel. The pay at the company was not competitive to start with. They found it hard to obtain experience employees because of the pay and then when they saw they needed to conserve cash they axed the folks with most experience. They give very minimal training to their employees. Most are trained in house rather than a formal training as is needed to conduct a good communication business. Once they merged as I know Cavalier they did not do the proper cross training between the employees of the 2 different companies.
As an ex-employee I had their services with a discount and of course when I left I moved my service as I knew they would not be able to maintain it properly due to lack of trained personnel. For all of you that still remain MOVE OR LOSE.