Toy Quest (Manley Toy Quest) Complaint - Defective Slide - Banzai Slide
SALISBURY, NORTH CAROLINA -- I purchased the Banzai Double drop falls last. Used it a couple of times and stitching started losing air, one of the kids fell off the top. Fortunately they were not hurt at this time. I took it back to Wal-Mart and they said it would have to go back to manufacturer. I tried to get in touch with someone who could do something last year to no avail. Early this season I tried to get something done. They said it wasn't their problem, I should of done something last year. I don't have that kind of money to just throw away after a couple of uses. I finally took the box out of the building after the kids kept begging and I am letting them play. If one of my kids gets hurt due to this faulty slide I will be sending them the Dr. bills I am also contacting the better business bureau and consumer affairs. I think I might get action 9 news to come and have a look at the slide and what it does when the kids try to use it. I have never had so much trouble with a product especially one that expensive.
I have saved my email correspondence with this company and let them have a look also. I don't have money to throw away. I have six kids to play on this thing. One is 4 years old and they could very possibly get hurt. All they had to do was admit it was sub standard and replace it. I am not the only one with complaints and to my knowledge all others got similar excuses not to stand behind their product.