direcway internet provider Complaint - lost connections/unable to connect

Review by jjobe on 2003-12-02
INDIANA -- I am filing this complaint from my home this evening because I am unable to get a connection from my business thru DIRECWAY.COM. THIS HAS BEEN AN ONGOING PROBLEM SINCE MAY OF 2003. On the times I have attempted to call direcway to complain or resolve the problem I have been unable to remain on hold over 40 min. The one time I was able to reach an individual I was told to shut down all programs and reboot the system and then try again . As I was shutting downn and rebooting I was disconnected from the "help" line and unable to reconnect.
I must say the local installer has tried on many occasions to rectify the problem via realigning the satelite reciever and checking out my computer . These items checked out O.K.
I chose DIRECWAY because no high speed service
is available in my area .I might add that others in my area recieve good service. This indicates
that either direcway has faulty equipment or that I have enviromental conditions that made this type of communications not applicable.
(There are a number of transformers in close proxminity to my location)
If the fine folks at DIRECTWAY would like to reach me I strongly suggest they not e-mail using their service as I most likely won't recieve their messsage however I may be reached at 812 649 2536
Comments:1 Replies - Latest reply on 2005-05-28
Posted by disgruntled on 2005-05-28:
It sounded like your original problem was that you couldn't connect to your business site when using DirecWay. I purchased Direcway so that I could connect with my companies servers and do work in my home office. It didn't work since my company was so "firewalled up" they wouldn't allow access when using any kind of wireless or satellite communication. If that's your original problem then it's not DirecWays fault. They should be able to get your equipment back in some sort of operation though; it is frustrating at times. Good luck.

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