Sears Complaint - Sears Repair Contracts Are A Fraud
HOUSTON, TEXAS -- I have two long term repair contracts ("Repair Protection Agreement") with Sears for two a/c units. I contacted Sears and scheduled a repair appointment with their a/c repair technician. The technician was a no-show on the first appointment. The technician was likewise a no-show on the re-scheduled appointment. Both appointments required that I take a day off from work to be home for a four hour "window".
I have called the scheduling department numerous times to complain. They insist that insuring compliance with an appointment is out of their control. I have requested several times to be connected with a supervisor. Each time, I have been refused, and put on indefinite hold.
Clearly, these long term repair contracts that Sears sells are a fraud. They have no intention of providing any repairs.
It was a mistake for me to have purchased the units from Sears in the first place (another long story). It was an even greater mistake to have purchased the Repair Protection Agreement. Do not make my mistake. Avoid Sears and their multitude of inept contractors at all costs.