Sears Complaint - Sears Service & Extended Contract No Good!
LANTANA, FLORIDA -- First repair appointment was on 7/11. Repair man told me we needed parts, it would take a week and he would be back the next Friday. That following Thursday 8/17, I was called by the service center stating they were checking with me to verify if the parts had arrived; they had not. This went on for 4 weeks. On 8/6 their service center called asking if the parts had arrived; not yet and the appointment was rescheduled (again) for 8/8.
Finally the parts arrived on 8/7. I called on 8/7 to verify the appointment on 8/8, I was told the appointment was changed to 8/12. I was not notified of this, I cannot take off work any more for these bogus service calls. I tried to call to make a complaint with Sears and I got forwarded to different departments who would not give me their location so I could have an address or phone number to follow up with. The last phone number I called I spoke to a rep who forwarded me to Service Recovery but she would not give me their phone number direct. She said it was only for "corporate use". The person I talked to in Service Recovery stated the same thing the other service call stated; my appointment is set for 8/12.
Unfortunately, no one will be here. We have tried several times over the last 4 weeks to resolve this with the company and all we get is ignored by the promise of a return phone call, being put on hold, or being disconnected all together.I WANT AN AIR CONDITIONER THAT WORKS. THAT IS WHAT I PAID FOR.
I LIVE IN SOUTH FLORIDA AND IT'S REALLY HOT IN AUGUST!!!!! I want them to honor the service agreement that I paid for. I want them to make an appointment and stand by it. I want them to NOT put me on hold for over 20 minutes and then cut me off. I want all of this waiting time added back into our service contract. I want them to pay for the extra amount that was on our electric bill for having to run smaller window units as a result of the main unit not working. I have turned my complaint over the the BBB and our Florida Attorney General. We have also canceled our 30 year old account with them as of today!